Q: What’s the reservation and cancellation policy?
A: Please book your appointments online or over the phone. We do accept walk-ins, but we cannot guarantee availability without an appointment scheduled. No walk-ins please. If you are more than 15 minutes late, we will not be able to take you and you’ll need to reschedule.
Static Salon has a 48 hour cancellation policy. Our business operates on a scheduled appointment basis. Upcoming appointments must be confirmed via phone call, text message, or email 48 hours before the scheduled service. If the client is unable to confirm 48 hours before their scheduled appointment, their service will be removed from the schedule and it will fall on the client to reach out to reschedule. If a client has confirmed their appointment and chooses to cancel, reschedule, or adjust the appointment type within 24 hours of their scheduled service or does not attend their confirmed appointment, the client will be charged 50% of the initial service price. If you schedule your service within the 24 hour period, you will be charged 50% of the service if you choose to cancel, reschedule, or adjust the appointment type after booking. There will be no service cost carry-over to the rescheduled appointment.
Q: Are there new systems in place for payments and gratuities?
A: Yes! We accept payment for your service via cash, card, or Cherry. Gratuity is no longer included in our hourly pricing structure. We do not accept gratuity via card, however, our stylists accept cash, Venmo, or Zelle!
Q: Can I buy products in the salon?
A: Yes, you can! We offer a wide variety of products from Oribe and Aveda.
Q: Can I bring my kid(s) to the salon during my appointment, and can I book a service for my child?
A: We love that you love your little ones, but as we strive to maintain a zen and chill environment we hope you can help us achieve that by keeping the kiddos at home.
Q: Do you have a policy regarding use of cell phones or electronic devices in the salon?
A: Yes, thanks for asking. As a courtesy to other guests, we ask that you silence your cell phones and use headphones while at the salon. If you must take a phone call while receiving one of our services please use your “inside voice” so you don’t disturb other guests.