Q: What new procedures have been put into place at the salon for COVID-19?
A: We take temperatures when you walk in the door and you must wear a mask. We’re at 25% capacity in order to accommodate social distancing at all times. If you’re showing any symptoms at all, please cancel your appointment. In addition, our stylists are all tested for COVID-19 randomly and regularly and practice all the recommended safety procedures: wearing masks while working with clients and washing hands regularly.
Q: What’s the reservation and cancellation policy?
A: Due to COVID-19, please book your appointments online or over the phone. No walk-ins please. We must condense our appointment times to reduce overlap of clients with one stylist, ensuring we maintain social distancing guidelines. We must implement this in order to accommodate all scheduled appointments, and unfortunately because of this new policy if you are more than 10 minutes late we will not be able to take you and you’ll need to reschedule.
If you’re a no show or a last minute cancellation (within 24 hours of your scheduled appointment) you’ll be charged 50% of your service fee. If, however, you call and tell us you’re sick due to COVID-19, we’ll waive the fee and then you must wait for 14 days and/or present a negative Covid test in order to re-book an appointment.
Q: Are there new systems in place for payments and gratuities?
A: Yes! Due to COVID-19, we’ve implemented a no touch checkout where a credit card is required and your receipt is emailed to you. In addition, we’ve updated our credit card system to accommodate Apple Pay and WiFi Pay.
Q: Can I buy products in the salon?
A: Yes, you can still buy any of our Aveda products. However, as a safety measure for COVID-19 we cannot accept any returns and all sales are final.
Q: Can I bring my kid(s) to the salon during my appointment, and can I book a service for my child?
A: Due to COVID-19, please attend your own salon service by yourself and leave your kids at home. In terms of services for children, we cannot accommodate any children under the age of 12 at this time. If your child is older than 12, they must have a scheduled appointment and can be accompanied by one adult (the adult may be asked to wait in the car).
Q: Do you have a policy regarding use of cell phones or electronic devices in the salon?
A: Yes, thanks for asking. As a courtesy to other guests, we ask that you silence your cell phones and use headphones while at the salon. If you must take a phone call while receiving one of our services please use your “inside voice” so you don’t disturb other guests.